Conditions of Sale


This website ("Site" ) is owned by World Diamond Group spa ("Society" ). The Company has its registered office in Viale dell’Industria n. 14, Vicenza (VI), Italy, VAT number 02840560243, registered in the Vicenza Business Register, R.E.A VI-279105

Telephone +39 0444 291418



The use of this Site is subject to the following terms and conditions ("Terms of Use" ). The Company reserves the right to periodically modify these Terms of Use. The modified conditions will take effect on the date they are put online on the Site for all users. Users are therefore required to regularly consult the Terms of Use.

We strongly suggest that you carefully read these Terms of Use before using the Site. The user acknowledges that he is informed, upon entering the Site, of these Terms of Use and that he has read them before accessing the Site. Consequently , the continuation of the consultation of the Site implies the full acceptance of these Terms of Use by the user. In case of non-acceptance of these Terms of Use, the user is not authorized to continue the consultation and access the Site.

Use of the content found on the Site

The Company has created this Site for the personal information of users. The user can download on a computer or print a copy of the pages found on the Site exclusively for personal use and for private, domestic, educational and non-commercial purposes, provided that the trademarks and mentions on Copyright © are kept intact, as well as the warnings relating to the Company's intellectual and industrial property rights. Unless otherwise indicated, all graphic and textual elements appearing on this Site, such as, in particular, logos, photographs, including the people represented in the photographs, images, illustrations, icons, texts, video clips, animations, ("Content" ) are protected by law, in particular by the legislation on copyright, trademark and design law and by the provisions deriving from international treaties and national laws around the world.

The Content may not be modified or used in any way and in particular be reproduced, represented or distributed to the public, posted, marketed, integrated into a derivative work, for public or commercial purposes. It is also forbidden to present or use the Content, in part or in its entirety, on another website, on a blog, on mobile phones or, more generally, in a networked computer environment or other digital medium, and this for any purpose. . In case of non-compliance by the user with one of these Terms of Use, the authorization to use the Content would automatically cease and the user should immediately destroy any copies made of the Content.

Any illegal use of the Content, in particular, may constitute a violation of copyright law, trademark and design law and provisions deriving from international treaties and national laws around the world.


The information available on this Site is published for general information only. The Company devotes the utmost care to the dissemination of complete and exact information, however it cannot guarantee the accuracy, precision or completeness of the information made available on the Site and cannot in any case be held responsible if errors or inaccuracies are contained. on the Site and cannot guarantee that its use will not harm the rights of third parties. Any use of the Site is at the user's own risk.

The Company rejects any responsibility regarding the technical functioning of the Site and in no case guarantees the absence of viruses or other harmful elements from the Site and on the server (s) that allow access to it. Should the use of the Site or its content result in a failure for the user that requires the repair or replacement of the equipment, material or database, the Company has no obligation to reimburse the expenses caused by these operations. In general, all the information contained on the Site is communicated as is and accessible according to the availability of the Site without any guarantee, tacit or explicit, in particular (and not limited to) without any tacit guarantee of suitability for a particular purpose or use, and non-counterfeiting. The Company and its supplier partners do not grant any guarantee regarding the accuracy, reliability or completeness of the Content (text, images and hyperlinks) and regarding the results obtained as a result of using the Site. Some jurisdictions do not accept the exclusion implicit guarantees, therefore the above exclusions cannot apply to all users.

Brand names

The brands and logos (hereinafter collectively "Brand names" ) reproduced on the Site are registered or unregistered trademarks belonging to the Company, or are used under license granted by third parties to the Company. No element of the Site can be considered an authorization, implicit or otherwise, to use the Trademarks published on the Site. Any use requires the prior written consent of the Company. Any abusive use of the Trademarks or any other content published on the Site is strictly prohibited.


Unless otherwise indicated, all elements published on the Site are subject to the following copyright: Copyright © World Diamond Group. All rights reserved.


The Company does not authorize the creation of hyperlinks to its website by third parties without its prior written authorization. Some links contained on the Site may refer to other Internet sites managed by third parties, not branches of the Company. The presence of such third party hyperlinks on the Site does not in any way imply the Company's guarantee on these sites. The Company has not checked all the third party sites mentioned on its Site and is not to be considered responsible for the content and accuracy of the pages external to the Site or the third party sites mentioned on its Site. Users of the Site consult the pages external to the Site. Site and third party sites at their own risk.

Limitation of Liability

In no event shall the Company be held liable for damages directly or indirectly deriving from the use of the Site and the information available on the Site, including, without limitation, loss of enjoyment, loss of business, loss of profits, loss of data or any damage. accessory, whatever the legal basis invoked by the user, and this even if the Company has been previously warned of the possibility of such damages. Since some states and countries do not allow the exclusion or limitation of liability for damages resulting from such use, the limitation of liability cannot be applied to all users.

General provisions

Unless otherwise specified, the information and Content published on the Site has the sole purpose of promoting the Company's products and services. The Company does not in any way assert that the Site Content is suitable for all countries in the world or available for use in all countries. Internet users visit the Site at their own risk and are requested to comply with the local laws in force in their country, it being understood that the Content may be considered prohibited for some people or in some countries. The products marketed by the Company are available in many countries. However, the Site may describe certain products whose marketing is not guaranteed worldwide.

These Conditions will be governed and interpreted in accordance with Italian law without application of the rules on conflict of laws and the related disputes are devolved to the exclusive jurisdiction of the competent Italian judge.

Any invalidity or ineffectiveness ascertained in the courts of one or more clauses of these Terms of Use does not affect the validity and effectiveness of the remaining provisions.

No delay or failure to exercise the powers, rights or remedies granted under these Conditions of Sale will be valid as a waiver of the same, nor the partial exercise of these powers, rights or remedies will prevent the further exercise of the same in the future.


It is recommended that you carefully read these Conditions of Sale on the Website (the "Conditions of Sale" ) before ordering the products on the same website (the "Product" or i "Products" ). These Conditions, together with ours Information on Personal Data and at Terms of Use , govern mutual relations in relation to the use of the Website and the purchase by you of one of our (our) Product (s) through said Website or by telephone. For any questions regarding these Conditions, or if you do not intend to accept their application, please contact our Customer Service at the email address or call +39 0444 291418 before proceeding further.

The following information is provided in accordance with Article 49 of the Consumer Code (Legislative Decree 6 September 2005, no. 206 - hereinafter also the "Consumer Code" ).

Please click on the "Confirm and Pay" button in the Order Confirmation section of the Website before sending us your order (the"Order" ) as a sign of acceptance of these Conditions of Sale. Please note that, in the event of non-acceptance of these Conditions of Sale, it will not be possible for you to purchase any Product on our Website.


World Diamond Group spa, a company incorporated under Italian law, with registered office in Vicenza, Viale dell’Industria 14, registered with the Vicenza Business Register, VAT number 02840560243, registered with the Vicenza Business Register, R.E.A VI-279105

You can contact us by email at or at +39 0444 291418

The Website to which these Conditions of Sale apply, for which we assume responsibility is (hereinafter the "Website" ).


To purchase our products you must be over 18 years old and resident in the territory of the Italian Republic. In case of online purchases, we can only ship to the following countries: Italy. If you are not resident in any of the countries listed above, or if you wish to ship to a different country, please contact our Customer Service at +39 0444 291418. If you are resident in Italy you can make your purchases by clicking on www.


Orders are placed through the Website in the manner illustrated below:

- When you are ready to make a purchase, click on "add to cart" to add the Product you intend to purchase to your electronic cart. To proceed with the purchase, then continue by clicking on "check-out" by accessing our secure servers to complete your Order.

- If it is your first purchase on the Website, at the end of the payment transactions you can decide to create an account with us using your email address; in this case you will be asked to create a password. The password must remain secret and must not be communicated or shared with anyone else. A secure password memorization tool is provided to allow you to recover it in case of loss during future purchases. You will then be asked to indicate your billing address. It is possible to indicate a different address for shipping.

- If you are already registered on the Website you can enter your login details to access your account.

- Please indicate your preferred delivery methods (if there are applicable shipping costs, the same will be applied to the total amount and it will be possible to verify the amount before sending the Order), to confirm your address and enter your payment details. In the section in the Order Confirmation section of the Website you can check and correct any errors in your Order before clicking on the "Confirm and Pay" button and accept these Terms of Sale after reading them.

- It is your responsibility to ensure that your Order is correct before proceeding with sending. If you have any problems with your Order, please contact our number +39 0444 261418.

- You will then be sent a confirmation email to verify the receipt of your Order. The message will be sent automatically to the email address with which you registered. Please note that this does not imply that your Order has been accepted. In fact, your Order constitutes a mere contractual proposal for the purchase of the Product (s) at the price indicated in the same Order.

- All Orders are subject to our prior acceptance. We are not required to accept your Order and reserve the right to decline it at our discretion. However, please note that by clicking on the "Confirm and Pay" button, you assume the obligation to pay the price of the Product (s) in the event that your Order is accepted.

- After sending the confirmation email, we will make sure that we are able to execute your order. Any acceptance of your Order will be confirmed by sending a second email (the "Shipping Email" ) as confirmation of your Order and the shipment of the Product (s) to the address indicated by you for shipping, also specifying the expected delivery date. The message will be sent automatically to the email address indicated during registration. We will then proceed to process the payment information you provide in order to credit the payment of your Order.

- The contract between the parties (il "Contract" ) is concluded with the sending of the Shipping E-mail and the consequent confirmation and acceptance of your Order. After the conclusion of the Contract, World Diamond Group spa is obliged to deliver the Products in accordance with the provisions of the Contract.

- The Contract relates exclusively to the Product (s) whose shipment has been confirmed by sending the Shipping E-mail. We will not be required to provide any additional Products that may be included in the Order until the shipment of such Products is confirmed with a separate Shipping E-mail.

- Please check the confirmation e-mail and the shipping e-mail for greater security and immediately report any errors.

- In the event that any problems are found with your Order, you will be contacted by a representative of World Diamond Group spa


Prices and shipping costs may be subject to change at any time, without prejudice to Orders already confirmed by sending the Shipping E-mail.

Prices are checked regularly. However, should we find a change or an error in the price upon receipt of your Order, we will contact you to verify that you still intend to proceed with the purchase by applying the correct price. In the event of your confirmation to this effect, please remember that this does not, however, imply any obligation on our part to provide the Product (s) until sending the Shipping E-mail confirming the Order.

The prices of the Products indicated on our Website at the time of "check-out" include all taxes and duties (including VAT) due on the purchase of the Products, but excluding shipping costs, which will be automatically applied to the amount total at the time of viewing the contents of your electronic shopping cart.

All payments must be made upon shipment of the Product (s). Payment of the Product (s) must be made by bank transfer, credit card, debit card or PayPal. We accept payments by Visa, MasterCard, American Express and Maestro cards. If we are unable to accept your Order for any reason, we reserve the right to choose whether to refuse your credit or debit card or to refund you the sums paid in relation to your Order. No shipment of the Product (s) will be made until full payment has been received. Please note that a fee may be applied to the payment for online transactions if provided by the issuer of your card. This commission is not attributable to us.

Regarding payments made by card, credit and debit card holders may be subject to authorization and authentication. We are not responsible for any delay or non-delivery of the Product (s) you ordered (i) if the issuer of your card or our service provider refuses or does not authorize or validate the payment for any reason.

By providing us with your information, you expressly consent to its disclosure to third parties; upon the subsequent discovery of further data by third parties, including, by way of example only, as the case may be, your name, address, telephone number, credit or debit card details or credit reports; the authentication of your identity and the shipping address of the Product (s); confirming your payment card and obtaining the necessary authorizations to pay for the Product (s).

Your personal data will be processed by World Diamond Group spa in compliance with ours Information on Personal Data .


The delivery of the Product (s) will take place at the address indicated by you in the Order by the deadline communicated with the Shipping E-mail, but it is not possible to guarantee an exact delivery date.

If the Product (s) has not been delivered within 30 days of the conclusion of the Contract or on any other date agreed, you will have the right to withdraw from the Contract and any sum paid by you will be refunded without further delay.

Ownership and risks relating to the Product (s) pass to you upon delivery.


Upon delivery, you are required to inspect the Product (s) for any defects or damage. If you find any defects or damage, you must report it as soon as possible and we will arrange for its return to our Customer Service, at no cost to you. The stores in Italy are not authorized to accept returned products or to exchange goods. If it is ascertained that the damage to the Product (s) occurred before delivery, or that the defect is not attributable to your fault or use, we will arrange for its repair or replacement or full refund of the price paid by you. , including any shipping costs, provided that the damage does not result from having worn or used the Product (s). If you prefer the repair or replacement of the Product (s), please contact us and we will replace the item at no additional cost where this is reasonably possible. In addition, we will reimburse you for the costs incurred in returning the item or we will send you a prepaid package for the return of the damaged or defective item.

In the event of a lack of conformity of the Products pursuant to Article 129 of the Consumer Code, the legal guarantees referred to in Articles 129 and following of the Consumer Code apply. You have the right to restore, without charge, the conformity of the goods by repair or replacement. If it is impossible to carry out the above remedies, you have the right to an adequate reduction in the price of the products, or to terminate the contract. These rights are understood to be waived if any lack of conformity is not notified within two months from the date on which it was discovered. Our responsibility extends to the discovery of any lack of conformity within two years of delivery of the products. In any case, the right to take action to ascertain any lack of conformity, if not maliciously concealed by us, automatically ceases twenty-six months after the delivery of the products.


Despite all efforts made to represent the Product (s) as accurately as possible through the use of photographs and other images provided on the Website, some items may appear slightly larger or smaller than their actual size due to defects of the screen or photographic techniques used. Other items could be represented on a larger scale than the actual size in order to highlight all the details, or on a smaller scale in order to show the object in its entirety. In addition, the details displayed on the screen (such as colors, designs, textures, etc.) depend on the characteristics of the device used and therefore may not faithfully reflect the real properties of the Products that will be delivered to you.


These Conditions of Sale do not exclude our possible liability towards you for the following events:

- damage to persons or death resulting from our fault;

- willful misconduct or contractual fraud;

- violation of the rules of the Consumer Code; or

- other events for which it is not allowed to exclude our responsibility (or to try to exclude it).

We are not responsible for any delayed or omitted performance of our services under the Contract if this is due to causes not attributable to us.

Please note that no clause contained in these Conditions of Sale may in any case affect your rights under the law.


Under the following terms and conditions, if you are a consumer (i.e. if you are not purchasing, in whole or in part, for purposes related to commercial, entrepreneurial, craft or professional activities), pursuant to Article 52 of the Consumer Code, you have the right, in addition to the other rights you are entitled to, to withdraw from this Agreement without just cause and to receive a refund of the price paid including any shipping costs (any shipping costs incurred by World Diamond Group spa will not be reimbursed).


Products cannot be returned in the cases referred to in Article 59 of the Consumer Code, for example for the purchase of specially customized, engraved or individualized Products; for the supply of sealed items that cannot be returned for health or hygiene reasons whose seals have been removed after delivery, etc.


You have the right to withdraw from the Contract at any time before the Order is delivered to you and up to 14 (fourteen) days after that date, starting from the day of receipt of your Order (the "Afterthought Period" ).


To exercise the right of withdrawal, you are required to give unequivocal communication by contacting the company via the CONTACT FORM on the site indicating "Return" as the reason 


The products must be returned within 14 days from the notice of withdrawal, in the same conditions in which you received them. If you do not return the product (s) within the times indicated above, and according to the instructions included in the package, we reserve the right to collect the goods from you at your expense.

You are required to exercise due diligence in the care of the Product (s) in your possession. In the event of non-fulfillment, we reserve the right to deduct the cost of any deterioration of the Product (s), up to the price, from the amount to which you would otherwise be entitled by way of reimbursement.

Further details regarding the right of withdrawal and return will be provided by email by contacting our customer service through the CONTACT FORM on the site.


If the product is returned according to the terms indicated, we will refund the full price of the product (except for any deductions due due to use and / or damage to the product) as well as the standard shipping costs paid.

The refund will be made within 14 days of receipt of the returned products and the verification of the integrity and authenticity of the jewel by one of our internal experts.

This refund will be made using the same payment method used for the initial transaction, unless otherwise requested on a different payment method, in which case any additional costs deriving from the different payment method chosen will be charged to the customer.


The products purchased on World Diamond Group spa are delivered to the customer by courier on average within 14 days from the date of order confirmation.

Shipping is insured

Any extra interventions on the jewel, such as engravings or precious stones, could delay the delivery of the product.

The courier does not deliver on public holidays and weekdays indicated in the Italian calendar.

All orders placed by bank transfer will be processed starting from the actual collection of the total amount.

Delivery of Products

  1. World Diamond Group spa undertakes to ship the product to the customer within the terms established in the conditions of sale. The shipment will be made to the address indicated by the customer in the form filled out at the time of order. The cost of shipping is fully borne by World Diamond Group spa. The Customer will receive the product at the address indicated in the order and undertakes to facilitate delivery. In the event that the customer refuses the product without reason, World Diamond Group spa will reserve the right to terminate the purchase contract, and will request compensation for any costs of storing the product at the courier's warehouse.
  2. Once the package is received, the customer must verify its integrity and check whether the delivered product matches the one he ordered. In the event that the package is tampered with or damaged, the customer must immediately notify the courier of this fact, which will be noted on the delivery note.


In the future it may no longer be possible to view these Conditions of Sale or your Order; we therefore recommend that you print a copy for your later consultation.

These Conditions of Sale and any other document expressly referred to in them constitute the entire agreement between the parties with reference to the subject of the Contract. The Agreement and any further communication between the parties will be formulated in Italian.

The form, existence, interpretation, execution, validity and any other aspect of these Conditions of Sale or any of the clauses contained therein are governed by Italian law, without application of the rules on conflict of laws and with the express exclusion of the Convention of the Aja of June 15, 1955 on the law applicable to international sales of movable corporate property and of the Vienna Convention of April 19, 1980 on contracts for the international sale of goods.

Any disputes relating to the interpretation, validity or execution of these Conditions of Sale are devolved to the non-exclusive jurisdiction of the judicial authority of Vicenza (Italy). As a consumer, you can thus act before the judicial authority of Vicenza or the judicial authority in which you are resident or domiciled to promote a dispute in relation to these Conditions of Sale.

You have the right to request the application of an out-of-court settlement mechanism for disputes arising from the Contract with the competent bodies set up by the Chambers of Commerce pursuant to the Law of 29 December 1993 no. 580, as well as the mediation procedure pursuant to Legislative Decree no. 28/2010 and subsequent amendments, in accordance with the provisions applicable by the body selected by you, without prejudice to the possibility of using the voluntary negotiation procedures referred to in Article 2, paragraph II of the aforementioned Legislative Decree, as well as the complaint procedures provided by the service charters.

Any invalidity or ineffectiveness ascertained in the courts of one or more clauses of these Conditions of Sale does not affect the validity and effectiveness of the remaining provisions.

No delay or failure to exercise the powers, rights or remedies granted under these Conditions of Sale will be valid as a waiver of the same, nor the partial exercise of these powers, rights or remedies will prevent the further exercise of the same in the future.

Any communications to us must be made in writing to the address indicated at the beginning of these Conditions of Sale. Any communications to you may be made to both the email address and the postal address you provided when sending the Order.